contact
Let's talk.
Whether you have a question about Folio, want to see a demo, or need help with your account — we are here.
General enquiries
hello@getfolio.pages.devSecurity reports
security@getfolio.pages.devPrivacy & data requests
privacy@getfolio.pages.devFAQ
Common questions
How quickly does Folio respond to support requests?
We aim to respond to all enquiries within one business day. Pro plan customers typically receive a response within 4 hours during UK business hours.
Does Folio offer live chat?
Not yet. We believe in thoughtful, detailed responses over real-time chat. All enquiries go through email and are handled by the team that builds the product — not outsourced support.
Can I schedule a demo of Folio?
Yes. Send us a message with your firm size and use case, and we will arrange a personalised walkthrough of the platform. No generic sales deck — we will show you exactly how Folio fits your workflow.
I found a security issue. How do I report it?
Please report security vulnerabilities directly to security@getfolio.pages.dev. We take all reports seriously and will acknowledge receipt within 24 hours. Do not disclose the issue publicly until we have had a chance to investigate.